KIMBERLEY – In an effort to improve core revenue processes, systems, data quality, and overall service delivery machinery, the Sol Plaatje Municipality has embarked on a drive to embrace the Fourth Industrial Revolution solutions, according to a media statement released by the Executive Mayor-Councillor Kagisho Sonyoni.
As part of this renewal, the municipality aims to enhance customers’ experience, create interactive platforms, and be more responsive to customers’ needs through the use of modern technology. In line with its business improvement initiatives, the municipality has introduced a range of platforms and mechanisms to improve data quality and enhance customer engagement.
To ensure accurate and verifiable customer data and readings, the Sol Plaatje Municipality has provided the following channels for customers to submit their readings and update their details:
- Email address for submission of owner reader submission: [email protected]
- A portal on the Municipal website for submission of own readings
- A platform on the website for updating customer data
These platforms allow customers to conveniently submit their own readings, including photos of the meters, which will be verified by municipal officials every three months. However, customers must note that according to the Customer Care, Credit Control, and Debt Collection Policy, municipal officials must be granted access to the property every 3 months for verification purposes.
It is crucial for all electricity meters belonging to the municipality to be read by 30 November 2023. Failure to provide access for three consecutive months will result in the municipality relocating the meter or installing a prepaid meter at the property owner’s expense.
The municipality emphasizes the importance of allowing meter readers access to the property to carry out their duties, which may include reading, installing, inspecting, relocating, or repairing any meter. Cooperation in this regard is vital in ensuring accurate billing and efficient service delivery.
The Sol Plaatje Municipality urges all customers to take advantage of these platforms and mechanisms, supporting the municipality’s efforts towards improving core revenue processes, data quality, and overall service delivery. By utilizing these channels, customers play a vital role in ensuring accurate and efficient service provision.
For further information or clarification on the submission and verification processes, customers are encouraged to contact the Sol Plaatje Municipality’s Customer Care department.