Customer service at South African supermarkets has been found to be in decline, with shoppers experiencing long wait times, unhelpful staff, and poor management. This is based on multiple reviews from customers who have shopped at various supermarkets throughout the country.
One customer experienced a 15-minute wait for a supervisor to assist with redeeming a voucher, while another was asked to take a trolley and bag their own groceries as there was no parcel counter. Another customer was made to wait in a queue for 30 minutes before being told they were standing in the wrong line.
Many customers found that staff members were unhelpful and had a lack of customer service. One customer was told to join another queue from the back after being at the till, while another was told to pack their own items after the cashier had voided some of them.
These reviews are not only point to poor customer service but a lack of management as well. Customers have been waiting in long queues with little to no acknowledgement by store managers or supervisors. Refunds have been requested but not received, and customers have been given the run around when trying to call the store.
With this in mind, it’s clear that South African supermarkets are not providing the level of customer service shoppers expect. This is a major concern for the supermarket industry, and steps must be taken to improve customer service in order to keep customers coming back.
This article was written by Jurno.
Source: HelloPeter.com